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ISO 10002 international standard provides framework for Complaints Management System in Ghaziabad which specifies requirement for addressing complaints systematically and efficiently. URS conducts assessment and certify organizations against ISO 10002 standard in Ghaziabad.
ISO 10002 standard provides a systematic approach of handling complaints related to products and services within an organization which includes entire process such as planning, design, development, operation, maintenance and improvement. The ISO 10002 in Ghaziabad is relevant for every organisation intending to exceed customer expectations.
“Be advised that as per the new requirement of IAF/ISO Joint Communique Dated 22nd February 2024,In consideration of requirement of clause 4.1 and 4.2 Understanding the context of organisation and needs and expectation of interested parties, it is important for you to determine whether climate change is a relevant issue and consider where interested parties can have requirements related to climate change”