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ISO 10002 international standard provides framework for Complaints Management System in Kolkata which specifies requirement for addressing complaints systematically and efficiently.
URS conducts assessment and certify organizations against ISO 10002 standard in Kolkata.
ISO 10002 standard provides a systematic approach of handling complaints related to products and services within an organization which includes entire process such as planning, design, development, operation, maintenance and improvement. The ISO 10002 in Kolkata is relevant for every organisation intending to exceed customer expectations.