ISO 10002 - Complaint Management System
ISO 10002 Complaints Management System
provides guidance on the process of complaints handling which includes planning, design, operation and maintenance of complaint management within an organization. The complaints handling process described is suitable for use as one of the processes of an overall quality management system. The International standard provides a framework that the information obtained through the complaints handling process can lead to:
· Improvement in products and processes,
· Redressal of complaints,
· Improve the reputation of organization,
Complaints Management System
ISO 10002 Standard
is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors and is applicable to all types of organizations irrespective of size, nature or geography such as Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Device,
in India. URS offers
ISO 10002 Certification
in all cities,
URS is Complaints Management System body. Therefore, ISO 10002 Certification are issued by URS. ISO Certified Company can use
as per certification and logo regulations.
Recognition of Certification for ISO Certified Clients are recorded on URS Website and details shall be accessed through 'Client Zone'
ISO 10002 Complaints Management System Certification provides following Benefits:
ISO 10002 addresses all aspects of complaints handling with benefits as below:
Ability to retain the loyalty of customers
Implementation & certification ensures a consistent process to handle customers, which enable to identify causes & eliminate the causes of complaints
System helps to adopt a customer-focused approach to handle analysis and review complaints
It provides a basis for continual improvement
Provide complainants with an open, effective and easy-to-use complaints process etc.
Certification issued by URS are accepted world over - Why Choose URS
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Please Apply below detail for quick contact to URS Team
URS Global Group offers various services Worldwide, many of the services hold accreditations where applicable. Each accreditation follows a uniform management system which is operated by a separate legal entity within the group. For status of individual scheme and accreditation, please contact URS at firstname.lastname@example.org or the website of the accreditation body.