ISO 10002 Complaints Management System

provides guidance on the process of complaints handling which includes planning, design, operation and maintenance of complaint management within an organization. The complaints handling process described is suitable for use as one of the processes of an overall quality management system. The International standard provides a framework that the information obtained through the complaints handling process can lead to:

·    Improvement in products and processes,
·    Redressal of complaints,
·    Improve the reputation of organization,

Complaints Management System

compliant to

ISO 10002 Standard

is relevant to any organization that wishes to exceed customer expectations, a basic requirement for businesses of all types and sizes, whether they’re in the private, public or voluntary sectors and is applicable to all types of organizations irrespective of size, nature or geography such as Hospital, Health Care, Trading, Manufacturing, Service Companies, Software Companies, Construction, Medical Device,


in India. URS offers

ISO 10002 Certification

in all cities,



URS is Complaints Management System body. Therefore, ISO 10002 Certification are issued by URS. ISO Certified Company can use

URS Logo

as per certification and logo regulations.
Recognition of Certification for ISO Certified Clients are recorded on URS Website and details shall be accessed through 'Client Zone'


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