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ISO 20000 - Information Technology Service Management System

ITSM ISO 20000 is IT Service Management System Standard that specifies ISO 20000 Certification requirements for the service provider to plan, establish, implement and maintain ISO 20000 Controls for an effective SMS Service Management System within an organization.

ISO 20000 Controls are implemented through documented requirements of ISO 20000 Standard clauses by organizations requiring assurance that their service requirements are fulfilled.

ITSM ISO 20000 -1 requires a consistent approach by all its service providers, including those in a service supply chain for an effective SMS that also makes Service Management System cost effective. ISO 20000 -2 provides guidelines for application of Service Management System (SMS).

URS is ISO 20000 Certification Agency in India and Globally and have pool of competent ISO 20000 Lead Assessors those assesses SMS requirements implemented by ISO 20000 Controls, ISO 20000 Clauses and all requirements of ISO 20000 Standard. The ISO 20000 Lead Auditors of URS are in the close vicinity of organizations to make ISO 20000 Certification cost effective. SMS Standards compliance demonstrates organisation capability to offer and provide service delivery best to the satisfaction of customer and related regularity requirement.

UKAS Accredits URS, UK for ISO 20000 Standard Certification Scheme.

SMS Standard and its Certification is applicable to all types of organizations irrespective of size, nature or geography and service management system (SMS) is adopted by all services such as Hospital, BPOs, Education, IT Companies, Health Care, Service Companies, Software Companies, Medical Device, in India. URS offers ISO 20000 Certification in all cities, India. ISO 20000 certification requirements by URS are consistent and transparent and are available at certification process at www.ursindia.com

Recognition of ISO 20000 Certification for SMS Certified Clients are registered on URS website and details shall be accessed through 'Client Zone' on URS website.

UKAS Accredited ISO 20000 certification provides following Benefits:

  • Objective based Approach to the ITSM,
  • Better Process Control, Flow and Productivity,
  • ISO 20000 is Cost Effective Service Provision,
  • Improvement in Process Reliability through SMS ISO 20000 Standard Self Assessment Checklist,
  • Better documentation of the service management processes,
  • A Framework for Continual Improvement of each Processes of Service Management,
  • Leadership with Customer Focus,

Please Apply below detail for quick contact to URS Team

Varification Code

URS Global Group offers various services Worldwide, many of the services hold accreditations where applicable. Each accreditation follows a uniform management system which is operated by a separate legal entity within the group. For status of individual scheme and accreditation, please contact URS at info@ursindia.com or the website of the accreditation body.

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